In the Program Files window, click Program Files in the address bar. Note: The folder name is frequently a random number or string of characters. When you are prompted, use the arrow keys to highlight Safe Mode with Networking, and then press Enter. When you see the computer's manufacturer's logo, repeatedly press the F8 key. For this example, we'll call it XP Security Agent 2020. Note the name of the rogue security software. If the rogue security software can’t be detected or removed by using Microsoft Safety Scanner or the Windows Malicious Software Removal Tool, try the following steps: Manually remove the rogue security software Use the Windows Malicious Software Removal Toolįor more information about the Microsoft Malicious Software Removal Tool, see the following article in the Microsoft Knowledge Base:Ĩ90830 - Remove specific prevalent malware with Windows Malicious Software Removal Tool 4.

To perform the scan, go to the Microsoft Safety Scanner website. Microsoft offers a free online tool that scans and helps remove potential threats from your computer. In the results area, click Windows Update.įollow the instructions to download and install the latest Windows Updates. We recommend that you set the Automatic Updates service to run automatically so that a computer is not missing any important updates.įor more information, see Windows Update: FAQĬlick Start, and then type Windows Update in the search box.

Note A computer virus may prevent you from accessing the Microsoft Update website to install the latest updates. Install the latest updates from Microsoft Update Fortunately, by updating the computer and by using malicious software removal tools, you can help permanently remove unwanted software.įor more information about how to remove a computer virus and spyware, see the following article in the Microsoft Knowledge Base: 2671662 - Microsoft resources and guidance for removal of malware and viruses 1. Some computer viruses and other unwanted software reinstall themselves after the viruses and spyware are detected and removed. Removing a computer virus or spyware can be difficult without the help of malicious software removal tools. How to remove malware such as a virus, spyware, or rogue security software If you see this kind of message, then don't download or buy the software.įor more information see Protect yourself from tech support scams. Press OK to Continue or Cancel to stay on the current page. Return to System Security and download it to secure your PC. Your computer is infected! They can cause data lost and file corruption and need to be treated as soon as possible. Are you sure you want to navigate from this page?

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